Return Policy
EXCHANGES & REFUNDS
- All returns or exchanges must be made within 30 days of the date of purchase.
- Merchandise must be returned to us in new condition.
- Customers are responsible for all shipping costs during any return or exchange.
- All merchandise must be returned with shipping charges prepaid.
- Free shipping is not available for the replacement merchandise.
- All merchandise returned for refund is subject to a 15% restocking fee.
- All shipping & handling fees are non-refundable.
- All returns or exchanges require an RMA number assigned by an authorized representative. The RMA number should be clearly marked on all packages. Merchandise without an RMA will be returned to sender.
- Refunds are calculated based on the purchase price of the merchandise only.
- Please allow up to 10 days from the date of our receipt of the merchandise for processing.
A limited number of products are ineligible for return or refund. These include any products marked as custom or special order, along with any products with restricted return policies noted in their product descriptions.
RMA Numbers
Please call (561) 320-1981 or 1.813.677.4000, or use our contact form, to request an RMA number. If contacting us via email, please include your order information and a description of the issue prompting the return and a representative will contact you shortly.
Return Address
Authorized returns should be shipped to:
Marine Fiberglass Direct
Attention: Returns
6202 Powell Road
Gibsonton, FL 33534
When returning products, it is highly recommended that you use a service that provides delivery tracking, such as UPS or FedEx. We do not recommend using the US Postal Service for returns. If your order was sent to you via common carrier/freight truck, then the return merchandise usually needs to be returned using common carrier/freight truck as well.
Customer is responsible for palletizing and coordinating common carrier/freight truck returns. Shipping costs for returns may be higher than the original shipment cost.
ADDITIONAL TERMS FOR MARINE FIBERGLASS DIRECT PRODUCTS
The following terms apply specifically to products manufactured or sold by Marine Fiberglass Direct and are in addition to the terms set out above.
Custom Fabrication
All custom fabricated products are non-returnable and non-refundable. Custom fabricated products manufactured with incorrect dimensions will be repaired or remade and shipped back to the customer. Manufacturing tolerances are 1/4" on dimensions and 5 degrees on angles; variation within these tolerances is not considered a defect.
We reserve the right to charge a restocking fee of up to 95% where a returned product shows evidence of tampering or misrepresentation.
Electrical Components
A 25% restocking fee applies to any electrical component returned after being opened from its original packaging.
Local Pick-Up Orders
Products purchased under the Local Pick-Up option are not eligible for return. Local pick-up handling fees are non-refundable.
International Returns and Exchanges
For any international return or exchange, regardless of the circumstances, the buyer is responsible for the cost of the return shipment. Marine Fiberglass Direct is not liable for any duties, taxes or customs charges required to cross borders, and is not responsible for a carrier's delays or for misplaced or irrecoverable shipments; where required, the buyer is responsible for filing the claim with the carrier. Marine Fiberglass Direct will not understate the value of an invoice in order to reduce duties or taxes.
Manufacturer Warranties
Under certain circumstances Marine Fiberglass Direct can assist in filing a warranty claim with a manufacturer or in returning a defective item. Marine Fiberglass Direct does not certify or warrant any action, refund or replacement on behalf of a manufacturer. Advance replacement parts are not available. Where an item is replaced under warranty, the customer may be responsible for the shipping cost of the return shipment and/or the replacement order.
Electronics boxes are warranted against defects in materials and workmanship for one year from the date of purchase. This warranty applies only to the original owner and does not cover damage from accidents, failure to maintain properly, negligence, or normal wear and tear.
Deep Blue Marine products: all Deep Blue Marine polymer products are guaranteed not to crack. Customers must contact Deep Blue Marine directly regarding replacement parts, products or warranty information.
CM Marine products: warranty duration varies by model. Customers must contact CM Marine directly regarding replacement parts, products or warranty information.