Shipping & Local Pick-ups
Shipping cost is calculated at checkout. Most of our manufactured products ship out within one to three business days. Products ship via a flat rate ground shipping method at our discretion. Customers will need to fill out the "Contact us" form if expedited shipping is required. We do not maintain an on-hand inventory of certain products we sell. These certain products will be drop shipped directly from the manufacturer. Larger dimensional products typically have longer lead times. We will notify you via email if the latency of the product you purchased occurs. These larger dimensional products can only be shipped via a freight carrier. At the time of arrival, the shipment must be reviewed/inspected (see note 2c) and signed for by the original person who placed the order.
We are not responsible for incorrect email addresses or phone number provided by the customer. All shipping notifications are sent via the email address provided.
2a) as noted in our "Terms of Service" Page suppliers and manufacturers may have increased a product price which will be passed on to the consumer as we are reserved this right. The consumer will be promptly notified if this happens to occur.
2b) The customer is responsible for returning the product once the product/order has been shipped by Marine Fiberglass Direct, no exceptions. We can not and do not control the carrier's lag or delivery time. A customer must cancel the order by email prior to the customer receiving a tracking number in order to receive the full refund amount.
2c) The customer is responsible for inspecting the package upon arrival. The customer may open the box to check for any concealed damage. If damage is found have them note it on the delivery ticket or in cases of severe damage have them refuse the order. Please check the package for any damage before signing the delivery ticket. We will not be responsible for any damage found after the driver or carrier leaves.
2d) En Route shipments is the responsibility of the customer. At times, the carrier will contact the customer and the customer must be in contact with the carrier regarding delivery. If the customer neglects or ignores the carrier regarding delivery, the customer will forfeit the refund of the order according to our return policy. We can not and do not control the carrier's lag or delivery time. A customer must cancel the order by email prior to the customer receiving a tracking number in order to receive the full refund amount.
2e) Any order that is over $130 will require a direct signature for delivery.
Local Pick-up from our shipping warehouse in Boynton Beach, FL instructions:
1. Customer will need to fill out the "Contact us" form informing us he or she would like to pick up the product from the shipping warehouse and purchase the product(s) through the custom invoice.
2. Our pick up hours of operation: Monday - Thursday 10am - 3pm (Unless otherwise noted / Not including Holidays)
3. A handling fee will be charged unless otherwise noted.
4. Products must be picked up within 30 business days of notice.
In order to better serve our customers, our customer service and support is email based.